QPLAY ("QPLAY", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the QPLAY mobile application and related services.
By using QPLAY, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use QPLAY, we may collect the following information.
1.1 Account Information
When you create or access a QPLAY account, we may collect:
Full name
Email address
Profile photo
Account identifier
Authentication-related information
If you choose to sign in using Google, QPLAY may receive information made available through Google Sign-In, such as your name, email address, profile photo, and Google account identifier.
This information is used to create, authenticate, and manage your QPLAY account.
1.2 Booking, Match, and Team Information
When you use QPLAY to book or participate in matches, we may collect:
Booking information
Match details
Venue or facility information related to your booking
Date and time of bookings
Team information
Player participation information
Booking status and history
Information necessary to manage matches and teams
This information is used to provide QPLAY's booking, match, and team-management features.
1.3 Wallet and Payment Information
QPLAY provides a wallet feature that allows users to add funds and use their available balance for bookings and other services provided through the application.
Payments for wallet top-ups are processed through SkipCash, a third-party payment service provider.
QPLAY may receive and retain information related to payment transactions, including:
Transaction amount
Currency
Transaction date and time
Payment status
Transaction reference or identifier
Refund or adjustment information
Information necessary to maintain wallet and transaction records
Payment card information is processed through SkipCash's payment infrastructure. QPLAY does not intentionally store complete payment card numbers, CVV/security codes, or other sensitive card authentication information on its own servers.
SkipCash may process information necessary to authorize payments, prevent fraud, maintain transaction records, and provide payment services in accordance with its own privacy policy and applicable laws.
1.4 Chat and Communication Information
If you use communication or team chat features in QPLAY, we may process:
Messages
Chat content
Information about participants
Message dates and times
Related technical information
This information is used to provide communication features, facilitate team coordination, and maintain platform safety.
1.5 Device and Usage Information
We may automatically collect limited technical and usage information when you use QPLAY, including:
Device type
Operating system
Application version
Basic technical information
Application interactions
Error and diagnostic logs
Timestamps associated with certain activities
This information helps us operate, secure, troubleshoot, and improve QPLAY.
1.6 Notifications
If you enable notifications, QPLAY may process information necessary to send:
Booking confirmations
Match updates
Team notifications
Wallet and transaction notifications
Important service announcements
You can manage notification permissions through your device settings where supported.
2. How We Use Your Information
We may use your information to:
Create and manage your QPLAY account
Provide Google Sign-In and authentication
Process and manage bookings
Manage matches, teams, and players
Provide chat and communication features
Manage wallet balances
Process wallet top-ups and transactions
Provide customer support
Send service-related notifications
Maintain platform security
Detect and prevent fraud, abuse, or unauthorized activity
Troubleshoot technical problems
Improve QPLAY and its features
Comply with applicable legal obligations
We do not use personal information for unrelated purposes unless permitted by law or with your consent where required.
3. Google Sign-In and Firebase
QPLAY uses Google Sign-In and Firebase Authentication to provide account authentication and management.
When you choose to sign in using Google, Google may provide QPLAY with information such as your name, email address, profile photo, and Google account identifier, depending on the permissions and configuration of the sign-in service.
We use this information to authenticate you and create or manage your QPLAY account.
Firebase Authentication is provided by Google and may process authentication-related information in accordance with Google's applicable terms and privacy practices.
Google Privacy Policy:
https://policies.google.com/privacy
4. Payment Processing — SkipCash
QPLAY uses SkipCash to process wallet top-ups and payment transactions.
When you initiate a payment, information necessary to process and verify the transaction may be transmitted to SkipCash.
This may include transaction-related information and other information required by SkipCash to authorize and process the payment, prevent fraud, and comply with applicable laws and regulations.
QPLAY does not intentionally store complete payment card numbers or CVV/security codes on its own servers.
For information about SkipCash's processing of personal information, please review its Privacy Policy:
https://skipcash.app/privacypolicy
5. How We Share Information
We do not sell or rent your personal information.
We may share limited information with trusted third-party service providers when necessary to operate QPLAY, including:
Google / Firebase: for authentication and account management.
SkipCash: for payment processing and wallet top-ups.
Other providers necessary for hosting, infrastructure, security, notifications, technical support, or fraud prevention, where applicable.
These providers may process information only as necessary to provide their services and are subject to applicable privacy, contractual, and legal requirements.
We may also disclose information when required by law or when reasonably necessary to:
Comply with legal processes or governmental requests
Protect the rights, safety, or property of QPLAY or its users
Detect or prevent fraud, abuse, or security incidents
Enforce our terms and policies
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide QPLAY services
Maintain your account
Process and maintain transaction records
Provide customer support
Prevent fraud and abuse
Resolve disputes
Comply with legal, accounting, or regulatory obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
7. Account and Data Deletion
You may request deletion of your QPLAY account and associated personal information.
Where available, you may initiate account deletion through the application. You may also contact QPLAY support to request account deletion.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize information associated with your account, subject to information that we are required or permitted to retain for legal, financial, security, fraud-prevention, or other legitimate purposes.
Certain transaction records may need to be retained for a legally required period.
8. Data Security
We use reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Encrypted communications
Access controls
Authentication mechanisms
Secure infrastructure
Security monitoring and protection measures
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request information about how your information is processed
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
To exercise applicable rights, please contact QPLAY using the contact information below.
10. Children's Privacy
QPLAY is not intended for children who are below the minimum age required to independently use the service under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to QPLAY without appropriate authorization, please contact us so that we can investigate and take appropriate action.
11. Third-Party Services
QPLAY may use third-party services necessary to operate specific features of the application.
These may include:
Google Sign-In
Firebase Authentication
SkipCash payment services
Hosting and infrastructure services
Security and technical service providers
Third-party providers may have their own privacy policies and terms. We encourage users to review the privacy policies of the relevant providers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to QPLAY, our services, applicable laws, or our privacy practices.
When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice through the application or other appropriate channels.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact QPLAY through the official support contact provided in the application or through our website.
Last Updated: August 11, 2026
By using QPLAY, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use QPLAY, we may collect the following information.
1.1 Account Information
When you create or access a QPLAY account, we may collect:
Full name
Email address
Profile photo
Account identifier
Authentication-related information
If you choose to sign in using Google, QPLAY may receive information made available through Google Sign-In, such as your name, email address, profile photo, and Google account identifier.
This information is used to create, authenticate, and manage your QPLAY account.
1.2 Booking, Match, and Team Information
When you use QPLAY to book or participate in matches, we may collect:
Booking information
Match details
Venue or facility information related to your booking
Date and time of bookings
Team information
Player participation information
Booking status and history
Information necessary to manage matches and teams
This information is used to provide QPLAY's booking, match, and team-management features.
1.3 Wallet and Payment Information
QPLAY provides a wallet feature that allows users to add funds and use their available balance for bookings and other services provided through the application.
Payments for wallet top-ups are processed through SkipCash, a third-party payment service provider.
QPLAY may receive and retain information related to payment transactions, including:
Transaction amount
Currency
Transaction date and time
Payment status
Transaction reference or identifier
Refund or adjustment information
Information necessary to maintain wallet and transaction records
Payment card information is processed through SkipCash's payment infrastructure. QPLAY does not intentionally store complete payment card numbers, CVV/security codes, or other sensitive card authentication information on its own servers.
SkipCash may process information necessary to authorize payments, prevent fraud, maintain transaction records, and provide payment services in accordance with its own privacy policy and applicable laws.
1.4 Chat and Communication Information
If you use communication or team chat features in QPLAY, we may process:
Messages
Chat content
Information about participants
Message dates and times
Related technical information
This information is used to provide communication features, facilitate team coordination, and maintain platform safety.
1.5 Device and Usage Information
We may automatically collect limited technical and usage information when you use QPLAY, including:
Device type
Operating system
Application version
Basic technical information
Application interactions
Error and diagnostic logs
Timestamps associated with certain activities
This information helps us operate, secure, troubleshoot, and improve QPLAY.
1.6 Notifications
If you enable notifications, QPLAY may process information necessary to send:
Booking confirmations
Match updates
Team notifications
Wallet and transaction notifications
Important service announcements
You can manage notification permissions through your device settings where supported.
2. How We Use Your Information
We may use your information to:
Create and manage your QPLAY account
Provide Google Sign-In and authentication
Process and manage bookings
Manage matches, teams, and players
Provide chat and communication features
Manage wallet balances
Process wallet top-ups and transactions
Provide customer support
Send service-related notifications
Maintain platform security
Detect and prevent fraud, abuse, or unauthorized activity
Troubleshoot technical problems
Improve QPLAY and its features
Comply with applicable legal obligations
We do not use personal information for unrelated purposes unless permitted by law or with your consent where required.
3. Google Sign-In and Firebase
QPLAY uses Google Sign-In and Firebase Authentication to provide account authentication and management.
When you choose to sign in using Google, Google may provide QPLAY with information such as your name, email address, profile photo, and Google account identifier, depending on the permissions and configuration of the sign-in service.
We use this information to authenticate you and create or manage your QPLAY account.
Firebase Authentication is provided by Google and may process authentication-related information in accordance with Google's applicable terms and privacy practices.
Google Privacy Policy:
https://policies.google.com/privacy
4. Payment Processing — SkipCash
QPLAY uses SkipCash to process wallet top-ups and payment transactions.
When you initiate a payment, information necessary to process and verify the transaction may be transmitted to SkipCash.
This may include transaction-related information and other information required by SkipCash to authorize and process the payment, prevent fraud, and comply with applicable laws and regulations.
QPLAY does not intentionally store complete payment card numbers or CVV/security codes on its own servers.
For information about SkipCash's processing of personal information, please review its Privacy Policy:
https://skipcash.app/privacypolicy
5. How We Share Information
We do not sell or rent your personal information.
We may share limited information with trusted third-party service providers when necessary to operate QPLAY, including:
Google / Firebase: for authentication and account management.
SkipCash: for payment processing and wallet top-ups.
Other providers necessary for hosting, infrastructure, security, notifications, technical support, or fraud prevention, where applicable.
These providers may process information only as necessary to provide their services and are subject to applicable privacy, contractual, and legal requirements.
We may also disclose information when required by law or when reasonably necessary to:
Comply with legal processes or governmental requests
Protect the rights, safety, or property of QPLAY or its users
Detect or prevent fraud, abuse, or security incidents
Enforce our terms and policies
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide QPLAY services
Maintain your account
Process and maintain transaction records
Provide customer support
Prevent fraud and abuse
Resolve disputes
Comply with legal, accounting, or regulatory obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
7. Account and Data Deletion
You may request deletion of your QPLAY account and associated personal information.
Where available, you may initiate account deletion through the application. You may also contact QPLAY support to request account deletion.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize information associated with your account, subject to information that we are required or permitted to retain for legal, financial, security, fraud-prevention, or other legitimate purposes.
Certain transaction records may need to be retained for a legally required period.
8. Data Security
We use reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Encrypted communications
Access controls
Authentication mechanisms
Secure infrastructure
Security monitoring and protection measures
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request information about how your information is processed
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
To exercise applicable rights, please contact QPLAY using the contact information below.
10. Children's Privacy
QPLAY is not intended for children who are below the minimum age required to independently use the service under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to QPLAY without appropriate authorization, please contact us so that we can investigate and take appropriate action.
11. Third-Party Services
QPLAY may use third-party services necessary to operate specific features of the application.
These may include:
Google Sign-In
Firebase Authentication
SkipCash payment services
Hosting and infrastructure services
Security and technical service providers
Third-party providers may have their own privacy policies and terms. We encourage users to review the privacy policies of the relevant providers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to QPLAY, our services, applicable laws, or our privacy practices.
When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice through the application or other appropriate channels.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact QPLAY through the official support contact provided in the application or through our website.
Last Updated: August 11, 2026